Technical Support

 

 

Change the clock face

 

The Fitbit Gallery offers a variety of clock faces to personalize your watch.

 

From the Today tab  in the Fitbit app, tap your profile picture  Sense tile.

 

Tap Gallery  Clocks tab.

 

Browse the available clock faces. Tap a clock face to see a detailed view.

 

Tap Install to add the clock face to Sense.

 

Save up to 5 clock faces to switch between them:

 

When you select a new clock face, it’s automatically saved unless you already have 5 saved clock faces.

 

To see your saved clock faces from your watch, open the Clocks app  and swipe to find the clock face you want to use. Tap to select it.

 

You can also press and hold your finger on your current clock face to open the Clocks app .

 

To see your saved clock faces in the Fitbit app, tap the Today tab   your profile picture  your device image  Gallery. See your saved clock faces in My Clock Faces.

 

To remove a clock face, tap the clock face  Remove clock face.

 

To switch to a saved clock face, tap the clock face  Select.

 

Open apps

 

From the clock face, swipe left to see the apps installed on your watch. To open an app, tap it.

 

Organize apps

 

To change the placement of an app on Sense, press and hold an app until it's selected, and drag it to a new location. The app is selected when the icon increases slightly in size and the watch vibrates.

 

Remove apps

 

You can remove most apps installed on Sense:

 

From the Today tab  in the Fitbit app, tap your profile picture  Sense tile.

 

Tap Gallery.

 

Tap the app you want to remove. You might need to swipe up to find it.

 

Tap Uninstall.

 

Download additional apps

 

From the Today tab  in the Fitbit app, tap your profile picture  Sense tile.

 

Tap Gallery  Apps tab.

 

Browse the available apps. When you find one you want to install, tap it.

 

Tap Install to add the app to Sense.

 

For more information, see the related help article.

 

Update apps

 

Apps update over Wi-Fi as needed. Sense searches for updates when plugged into the charger and in range of your Wi-Fi network.

 

You can also manually update apps:

 

From the Today tab  in the Fitbit app, tap your profile picture  Sense tile.

 

Tap Gallery. Find the app you want to update. You might need to swipe up to find it.

 

Tap the Update button next to the app.

 

Adjust app settings and permissions

Many apps include options to adjust the notifications, allow certain permissions, and customize what it displays. Note that turning off any app permissions might cause the app to stop functioning.

 

To access these settings:

 

With your watch nearby, in the Fitbit app, tap the Today tab   your profile picture  your device image.

 

Tap Gallery.

 

Tap the app or clock face whose settings you want to change. You might need to swipe up to see some apps.

 

Tap Settings or Permissions.

 

Tap the back arrow when you're done making changes.

 

Restart the Fitbit app on your phone, and make sure it syncs with your watch. Check the Clock Faces section of the Fitbit app and ensure that the new clockface installs correctly. If you still can't get it going, you'll need to get rid of the errant clockface so a fresh try can be made.

 

A quick solution that sometimes works is to use the Clocks app on your watch to select a different clockface, and then reselect the one you want.

 

If that doesn't work, try this longer version:

Force-close the Fitbit app on your phone, and leave it closed.

Start the Clocks app on your watch, and switch to the clockface you're trying to install.

 

Restart the Fitbit app on your phone, and make sure it syncs with your watch.

 

Check the Clock Faces section of the Fitbit app and ensure that the new clockface installs correctly.

 

If you still can't get it going, you'll need to get rid of the errant clockface so a fresh try can be made. Here's how:

 

Force-close the Fitbit app on your phone, then restart it. Alternatively, shut down and restart your phone and watch, then restart them.

If the Clocks section of the Fitbit app offers to attempt to continue the installation, select 'later'.

 

If selecting 'later' doesn't stop the installation, you'll need to try shutting things down again. You can't proceed until the installation progress bar has stopped.

 

Instead of attempting to reinstall the clockface you're having trouble with, install a simpler clockface (such as one of those developed by Fitbit).

 

Use the Fitbit app to remove the clockface that you couldn't install.

Try to install that clockface again.

 

It's possible that the installation will fail a second time. If so, try again.

 

If you know of any other possible solutions, please post them here!

 

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